u/sbear214

Question about yalls refund policy:

So... I have a patient who was in a progressive and had to restyle because the lens was too deep. Not uncommon. We used insurance for the 1st job and the new frame was the exact same price.

Then they wanted a seg height change. Then they wanted another restyle. Then another seg height change. Then they wanted to change the AR. Then they decided to return the glasses.

This is 6 jobs total with our lab. We reinstated patients benefits. How would yall approach the refund, especially if you lab only allows 1 doctors remake (any change to rx, coatings or frame) and then its considered a new job.

Patient is expecting a full refund. I dont want to give them anything.