u/scottrovert

I recently purchased a RayNeo joydock on 6/11/26 to use with my Switch 2. In order to use the switch 2 a firmware upgrade needs to be flashed to the hardware. My issue was it always failed, even when trying from 2 cpus and a Surface. I contacted Live support 5x and they stated that Technical support would contact me via email w/in 24 hours after each chat session. Guess what; that never happened. Wondering if they even have a tech support crew. If i want to return it is on my dime even though they have not verified what the issue is. Has anyone else had this issue with the joydock and/or their customer service being crap?