3rd parties are dumber than a sack of wet mice
Booking from a 3rd party came in, let's call them "AGoober". I am going to use the actual name on the reservation because it is so generic that there's noting to bother protecting:
Customer name: LEGAL LAW FIRM ETC
The address is that of Agoober as is the phone number and email address.
I wrote Agoober hotel support:
>Please contact the guest and update this reservation with a correct "legal" name or we will cancel it...with prejudice.
Their response:
> Kindly be informed that according to GDPR policies and in order to protect the personal information of our customers, we’re not at liberty to disclose any customer’s personal information without their permission.
Ok. Great. The reservation is cancelled now. Thanks for the support.
EDIT:
GDPR stands for General Data Protection Regulation. A major privacy law from the European Union (EU) that came into effect on May 25, 2018. Its purpose is to protect people’s personal data and give them more control over how that data is collected and used. The GDPR does NOT prohibit sharing guest names with a hotel when it's required to fulfill a booking.
What the template response tells me is they don't actually know who is staying but can't tell us that, so they're falling back on the "Sorry, privacy, blah blah blah" excuse.