u/shaunbroyhill

I don’t post on Reddit much, so apologies in advance if this isn’t the right place for this question.

Part of my role at a large enterprise involves building and managing digital signage. Right now, we have a mixed environment:

• ~150 externally managed displays
• ~50–100 internally managed displays

For our internal-only screens, we typically use Raspberry Pi devices running webpages in kiosk mode. For external-facing content, we use a digital signage/content management vendor (keeping them anonymous for now) that handles communications and metrics content hosted in blob storage.

Overall, uptime has been solid (99%+), but we’ve recently started reevaluating the platform due to a few growing concerns:

1. The vendor is based overseas and relies on AWS infrastructure in Ireland. Since we operate across multiple US states, we’ve had to make geo-blocking exceptions and other network accommodations that create operational overhead.
2. The company recently replaced most of its sales and technical support processes with an AI chatbot. This has become a major pain point for enterprise workflows. Something as simple as getting a quote for additional licenses required multiple emails and took nearly three weeks because the bot couldn’t properly handle PR/PO/quote processes.
3. We’re currently dealing with a technical issue that appears to have little or no documentation, and the AI support flow has not been effective at resolving it. That’s raising concerns about long-term enterprise support viability.

A few questions for others managing signage at scale:

1. Are there enterprise-grade digital signage platforms you’d recommend that are more US-centric and don’t rely heavily on overseas infrastructure/support?
2. Are most signage vendors moving toward AI-only support models, or are there still providers offering strong human enterprise support?
3. What platforms do you feel best support a hybrid environment of both on-prem and externally managed displays?
4. At roughly 250 total displays, would most vendors consider us “enterprise” scale, or are we still relatively small compared to typical business customers?

Would appreciate hearing what others are using and what experiences you’ve had — especially around support quality and scalability.

I don’t post on Reddit much, so apologies in advance if this isn’t the right place for this question.

Part of my role at a large enterprise involves building and managing digital signage. Right now, we have a mixed environment:

• ~150 externally managed displays
• ~50–100 internally managed displays

For our internal-only screens, we typically use Raspberry Pi devices running webpages in kiosk mode. For external-facing content, we use a digital signage/content management vendor (keeping them anonymous for now) that handles communications and metrics content hosted in blob storage.

Overall, uptime has been solid (99%+), but we’ve recently started reevaluating the platform due to a few growing concerns:

1. The vendor is based overseas and relies on AWS infrastructure in Ireland. Since we operate across multiple US states, we’ve had to make geo-blocking exceptions and other network accommodations that create operational overhead.
2. The company recently replaced most of its sales and technical support processes with an AI chatbot. This has become a major pain point for enterprise workflows. Something as simple as getting a quote for additional licenses required multiple emails and took nearly three weeks because the bot couldn’t properly handle PR/PO/quote processes.
3. We’re currently dealing with a technical issue that appears to have little or no documentation, and the AI support flow has not been effective at resolving it. That’s raising concerns about long-term enterprise support viability.

A few questions for others managing signage at scale:

1. Are there enterprise-grade digital signage platforms you’d recommend that are more US-centric and don’t rely heavily on overseas infrastructure/support?
2. Are most signage vendors moving toward AI-only support models, or are there still providers offering strong human enterprise support?
3. What platforms do you feel best support a hybrid environment of both on-prem and externally managed displays?
4. At roughly 250 total displays, would most vendors consider us “enterprise” scale, or are we still relatively small compared to typical business customers?

Would appreciate hearing what others are using and what experiences you’ve had — especially around support quality and scalability.