Coordinating with IT
I am a newer program area supervisor, and much of my work involves coordinating with an IT project manager and SQL/UI developers to coordinate our program data storage and reporting systems. The project manager has been very hands-off, and things feel very reactive and stressful for both program and IT teams as a result.
This is my first time in a role that interacts with IT project managers in this level of detail, so I don't have a strong sense of expected roles/responsibilities of someone in that position. What should or shouldn't we expect them to do?
I would also love to hear about some processes that have been successful for other IT staff that works with a similar setup!
(Also, let me know if this question belongs in a different subreddit).