Bergdorf Goodman returns dispute
I’m having a really frustrating experience with Bergdorf Goodman and wanted to share in case anyone has advice.
I bought an item online and started the return through their system. Bergdorf sent me an email with a specific deadline to send the item back. I dropped it off with FedEx one day before that deadline, which was also within their 30-day return window.
A couple of months later, the package showed back up in my mailbox with a notice saying Bergdorf received it outside the 30-day policy, so my return was rejected.
I'm frustrated because I sent it by the date they gave me. I’ve called customer service twice. Both times, the rep said they would send me a new return label so I could send it back again, but I still haven’t received anything...
Anyone dealt with this before?