App-can't login, persistent loading screen
I'm really disappointed that I'm having to return this product. I only was able to use it for one session as I've been having app issues since it was delivered a few days ago. It just stays on the loading screen until it times out. I tried all of the recommended troubleshooting but nothing has worked. I spoke to customer service but told them I'd like to just return it at this point.
I really enjoyed the session and felt relaxed, however, I can't pay for something that doesn't work when I need it the most. I have a neurological/central nervous system condition so I was really looking forward to getting some relief. I'm already stressed and burnt out so I have no mental energy to deal with a frustrating app.
The product itself seems great so I'd genuinely consider buying it again in the future if they make it so that you can use it without an app.