u/solidmarbleeyes

I am curious to know how many users is an average amount to be directly responsible for supporting these days.

I work as a desktop support technician (tier 2, also handle helpdesk escalations and accounts for users assigned to me) at a university. I have a little over 450 assigned users, so I am responsible for creating, maintaining, and decommissioning their accounts. I am also responsible for maintaining their hardware and handling any purchase requests. In addition to that, I receive around 10-20 tickets a week from students when the helpdesk escalates to me.

I’m wondering how this workload compares to others in similar positions, both public and private sector, as I have not worked in IT anywhere else.

I am curious to know how many users is an average amount to be directly responsible for supporting these days.

I work as a desktop support technician (tier 2, also handle helpdesk escalations and accounts for users assigned to me) at a university. I have a little over 450 assigned users, so I am responsible for creating, maintaining, and decommissioning their accounts. I am also responsible for maintaining their hardware and handling any purchase requests. In addition to that, I receive around 10-20 tickets a week from students when the helpdesk escalates to me.

I’m wondering how this workload compares to others in similar positions, both public and private sector, as I have not worked in IT anywhere else.