u/solocompute

Posting to see if anyone else has encountered an issue with Freshdesk.

I had a credit card charge go through 2 weeks ago and put in a request to investigate as it was much higher than my renewal price shows on my admin screen. Today, i received a notification that my discount was being reduced and a docusign to acknowledge that. To be clear my renewal date was August 2, I was charged 50% more than my "Plans and Billing" rate (it still shows that number online righht now), received no invoice and now am being told that my actual renewal was for that amount and can I please sign an agreement after the fact for the price increase.

So, anyone else? Any suggestions of contacts at Freshdesk. Any suggestions of better helpdesk software?