How have you navigated Microsoft’s push to B2B Collaboration?
Over the weekend we’ve been forced onto Microsoft’s latest link-sharing model.
Now instead of sharing a link and have the external simply access their file with a single-use code, we now have to have them create a guest entity in our Entra, set up our MFA method and above all else we have to manage these externals - and we have A LOT of them.
I get why this change has been made but IT teams globally now have to manage externals and support them.
Now we have an onslaught of tickets coming in about how externals are finding it impossible to access files shared with them.
So far I’ve written up a guide specifically for external use that our users are to share when they send a link to a new external.
What have you done to ease the burden? Anything to make this whole change less gruelling?
Cheers