Massive continual fraud/scam(?) by Policybazaar and Bajaj general health insurance
TLDR - Policybazaar/Bajaj sold me a policy saying 0 copay everywhere, but issued one with 20% hidden copay.
I bought a Bajaj general health insurance policy from Policybazaar, and without asking me, they gave a 20% discount, but surreptitiously added a rider called "SelectNet Care Rider". Bajaj's own description of the rider (linked at the end) states a 20% copay (any reimbursement claim even in network, or any out of network claim). Policybazaar customer care gave me in writing that there is 0 copay (screenshot1), and Bajaj's customer service team also said there is 0 copay (screenshot2). This means both of them are completely unaware/lying. After showing the rider pdf to Bajaj from their own website, they suddenly changed, and essentially said "yes, there is 20% copay" (screenshot3). Policybazaar still disagrees that there is any copay even after showing them the rider pdf and the conversation with Bajaj.
This means that Policybazaar/Bajaj has enrolled possibly unlimited persons to have 20% copay for Bajaj health insurance, without them knowing it, and this is truly fraudulent, and must be raised to the highest authorities in India.
- If you or a family member has Bajaj health insurance, please check immediately if they have opted you for the "SelectNet Care Rider".
- I have complete email/written documentation of all communication. How to raise this issue to the CEOs of both companies?
- How to raise this issue to the legal authorities in India?
- Are there any journalists willing to cover the issue?
SelectNet Care Rider - https://www.bajajgeneralinsurance.com/download-documents/health-insurance/SelectNet-Care-Rider-PW.pdf
UPDATE 1 (25/6/26) - Received another email from some "digital partner" of bajaj stating there is no copay. It had an entire email thread where different policybazaar persons were asking that specific bajaj team to confirm there was no copay. The head/CEO of policybazaar needs to talk to the head of the underwriting team at bajaj, since this issue affects every policy sold by policybazaar claiming 0 copay with the SelectNet rider, but hitherto only their unwillingness to do so has been evident.
UPDATE 2 (27/6/26) - Different teams at Bajaj seem to be saying different things, some say there is no copay, others say there is copay. I have written to IRDAI, Ombudsman, CEO of Bajaj, and the senior management at Bajaj Finserv (estimated the email addresses, didn't bounce). Lets see if anyone has the balls to look into it thoroughly.