u/strangerbroccoli

Hey folks,
I’m a fresh graduate living in Bangalore, and I am the sole caregiver for my father, who has advanced Parkinson’s.

After he suffered multiple severe falls and fractures that required expensive surgeries, I admitted him to a registered Private Limited elder care facility.

Since I just started my career, more than half of my salary goes directly to his care. At the time of admission, the management was kind enough to offer a small discount, for which I am incredibly grateful. However, during onboarding, I explicitly asked multiple times if a TV in his room was included as a basic amenity. The owner explicitly promised me that utilities like the bed, food, and TV are basic amenities covered in the fee, while medical supplies are extra.

For someone with Parkinson’s who is isolated and showing early signs of dementia, a TV isn't a luxury—it’s his only source of mental stimulation and distraction from his condition.

Here is where the issues started:

1. A few months ago, they shifted him to a different room without prior notice. This new room has no TV. It has been several months of me repeatedly requesting a TV, but they keep stalling.

2. This month, they implemented a sudden 10% fee hike. I am not refusing to pay the hike, but I asked them for two basic things before I clear this month's bill: a copy of our signed agreement (to verify terms) and a written confirmation/timeline of when the TV will finally be installed.

3. In response, a staff member told me they lost the signed agreement and accusatorially texted me saying my "behavior and way of talking is not good" just because I asked for a timeline and my paperwork.

Apart from this financial/management issue, the actual nursing and physical care my dad receives there is good, and I do not want to shift him. He is settled there, and changing environments is very hard on Parkinson's patients. But I feel trapped because they are raising prices, failing to deliver promised amenities that affect my dad's mental health, losing legal paperwork, and gaslighting me when I advocate for him.

How do I stand my ground, get my dad his TV, and resolve this contract issue without the management taking it out on my dad or making things hostile for us? Any advice on how to handle the owner calmly would be appreciated.

Hi everyone, looking for some guidance on consumer/legal rights regarding a private palliative care facility (registered as a Pvt Ltd company).

My father has been a resident there since last year. I pay a monthly fee for his care. Upon admission, we signed a standard terms agreement. Verbally, the owner explicitly confirmed multiple times that a TV in the room was a basic amenity included in the price.

A few months ago, they moved him to a room with no TV. For a Parkinson's patient, the lack of mental stimulation is causing him to deteriorate emotionally. I have requested the TV for months with no results.

This month, they raised the monthly fee by 10%. I messaged them stating I am ready to pay the full revised amount, but before I transfer the money, I need:

1. A soft copy of our signed contract (which I forgot to take a copy of during the stressful admission process).
2. A written commitment of a date by which the TV will be installed.
   A staff member responded stating they have misplaced/lost the signed agreement and refused to give a timeline for the TV, instead attacking my character over text claiming my "tone isn't good."

My questions:

1. What are my legal options when a registered Private Limited company admits to losing a legally binding service contract?

2. Can I legally withhold this month's payment until they produce a duplicate contract or give a written addendum regarding the fee hike and the promised TV?

3. I genuinely want to keep my dad there because the actual day-to-day nursing care is good—it's just the administration that is being highly unprofessional. How can I legally protect myself and my dad from administrative backlash while forcing them to fix this?