u/subarulandrover

I was charged a mandatory $140 leak inspection fee when ordering propane. The technician arrived, spent approximately five minutes on-site, connected the hose, and left.

When I contacted customer service to understand what the fee covered, I was told the "inspection" consists solely of a visual check; if no obvious leak is detected, no further action is taken.

There is no way to opt out of this fee. I believe a $140 charge for what amounts to a brief visual glance is unreasonable and downright scammy.

Edit: Just adding that i was not out of propane. My tank was 30% full and was working as normal. They said the leak test was mandatory because i hadn't ordered in over 2 years.