u/tellomobile

This topic has come up a few times lately, so we wanted to add a bit of context.

Like most online services, Tello has security and fraud-prevention measures in place to help keep things safe for both our customers and our service. Those checks involve a combination of automated systems and human review (our wonderful Customer Support team keeps a close eye on things), and occasionally an order won't make it through the verification process. So no, it's not just AI making decisions behind the scenes, our humans are very much involved, too. 😊

These decisions aren't based on a single check or one specific piece of information. Because they're part of our security process, we can't share the criteria or comment on why any particular order was declined.

Thanks for raising the question. We always appreciate the feedback, and we hope this provides a little more insight into how the process works.

Hey folks,

We’re offering a limited-time summer deal to make wireless a little easier and more affordable this season.

New customers and existing customers adding a new line can get the 10 GB Plan for $10/mo for the first 3 months of service.

What you get for $10/mo:
☀️ 10 GB of Data
☀️ Unlimited Talk & Text
☀️ Free Hotspot
☀️ Reliable Nationwide 5G Coverage
☀️ Wi-Fi Calling & Instant eSIM Activation

Key details:

• Valid for new customers and existing customers adding a new line
• Available until June 17, 2026 (23:59 EST)
• Promotional pricing applies only to the newly activated line
• Pay $10/month for the first 3 months
• After the promo period, the plan renews at the standard rate of $15/month
• Any changes to the plan, including cancellation or downgrade, will result in the loss of the promotional pricing.

Save on your phone bill this summer with a simpler plan.

Grab this deal at Tello.com!

Your Tello Team 💙

Hey folks, 

Tello turns ten 🎂 this month and we are celebrating with a special anniversary deal.

Get any Tello plan for $10/mo for your first 3 months of service. 🥳

Popular options:

⭐️ 10 GB for $10/mo (price after 3 months: $15/mo)
⭐️ 20 GB for $10/mo (price after 3 months: $20/mo)
⭐️ Unlimited for $10/mo (price after 3 months: $25/mo) 

The B-day Special 🎉 is, of course, the Tello Unlimited plan. Grab it for only $10/mo for your first 3 months.

This offer is valid for new customers & existing Tello customers who add a new line to their account by May 13, 2026. Read full T&C here.

Over the past decade, Tello has focused on keeping wireless simple and affordable:

• Offering flexible build-your-own phone plans
• Giving full freedom & control with a no-contract policy
• Adding valuable features like Data Rollover for the Unlimited plan

Grab the Anniversary offer at Tello.com.

Thanks for being part of the Tello community! 💙