third party res.
long time reader first time contributor.
working pm shift have a wonder "travel advisor" book a third party reservation for an obstructed room. she gets in the room and immediately asks for a upgrade. i lovingly tell her that due to it being a third party res. any changes must go through the orignal booking agency. "but im a travel advisor and this room just feels dark like a dungeon"
me internally thinkin: well you booked it and it clearly stated it was obstructed you lovely moron
me actually saying: i cant make any changes to room type without it going through rackspedia. they technically took payment and you did not book through the hotel so all changes have to go through them since they just gave us a virtual card, travel advisor or not.
keep in mind readers, despite her trying to say she sends people to hotels, she has NEVER sent us any guests so it still means nothing to me. however she does call rackspedia who in turn call me who is working alone. they put me on a nice hold while i have other check ins to handle. i tell them let me finish my check in and to hold......... rackspedia hangs.........up...............
now our lovely travel advisor is at the front desk after being told it was handled and they can now get their upgrade....even though i never got confirmation from the rack. another pointless phone call back to rackspedia to confirm they did authorize a upgrade they tell me they cant help me and call another line despite being given all the information with travel advisor in front of me.
now guest calls her self for them to simply say they did authorize it. instead of thank you kind front desker...i get from travel advisor "do you guys always make it this difficult to upgrade because we've gotten free upgrades on third party reservations before"...............for the last time... when you book a third party reservation travel advisor or not... they give us a virtual card that is only authorized for a certain amount...so no i cant just upgrade you because you claim youre someone special who has never stayed at my property before.
travel advisors please dont try to use that title as clout or status. the front desk agents are not going to trip over you.