I’m new to the data center I feel like this is a test
Ok, so I’m about a week into a new data center tech role and could use some perspective.
My boss and I worked through 3 DIMM tickets together. On two of them, we got as far as replacing the DIMM and running stress tests, and on one I was the one who actually ordered the replacement part. None of those tickets got formally closed out before my boss went on vacation.
For the last 3 days, I’ve just been shadowing someone else since my boss is out, and Monday is Memorial Day, so there’s kind of this weird gap.
Here’s where I’m at: I now feel confident enough to handle DIMM tickets on my own. I already took initiative on the one officially assigned to me in the system, finished the stress test, updated comments, and closed it.
Now I’ve got 2 others not technically assigned to me but where through slack DM from boss(there assigned to him):
- One seems straightforward — I know exactly what needs to be done (finish stress test, document, close).
- The other is trickier because it’s not officially assigned to me, but I was involved in ordering the part with my boss, got the notification that it arrived, and I’m pretty sure I could handle the swap + validation. Problem is I don’t have locker access yet, so logistics basically hit me with “this person doesn’t exist” 💀
Part of me feels like this is some kind of unspoken test to see if I take initiative. The other part thinks it’s probably just stuff slipping through the cracks because of vacation timing.
My instinct is to be proactive, but I also don’t want to overstep as the new guy by touching tickets that aren’t technically assigned to me.
For those of you in data center / IT ops environments: what would you do? Take ownership and move it forward, or wait for explicit direction?