Paid for an AlphaVPS C8G plan 2 days ago, money taken, zero credentials or reply from support. Is this normal?
Hey everyone,
Just need to vent a bit and see if anyone else has run into this with AlphaVPS recently.
On Friday night (Oct 2nd, around 7 PM), I signed up for their C8G VPS plan. Hit pay, the card transaction went through (funds debited immediately), and then... the checkout screen just redirected me straight back to the blank registration page. No order confirmation screen, no welcome email, no login credentials, nothing in my account panel showing an active service.
I emailed support right away explaining what happened, included my payment details (card ending, exact time, email used, etc.), and didn't get any reply. I tried reaching out on live chat, but got the exact same result - complete silence. Not even an automated ticket confirmation.
I know weekend support for some hosting providers can be slow, but leaving a customer completely in the dark after taking their payment with zero provisioning or acknowledgment feels insanely sketchy.
Has anyone dealt with host provisioning bugs or ghosting like this from AlphaVPS? How long do they usually take to respond?
Appreciate any advice or insight.