Unrealistic Expectations?
I don’t mind spending on travel but typically splurge on experiences vs the hotel so this is my first time in >$1k a night resort territory and I’m… whelmed. Help set my expectations - did I build it up too much or is this just an anomaly? I’m at the Esperanza in Cabo (Auberge) and the service feels just.. meh. For example:
- Today at the pool, no one came with towels.
- At same pool, waiter came by once in two hours. At lunchtime I got sick of waiting after 45 mins, and headed to the restaurant
- Not one waiter or staff has remembered our names. Every place asks us our room number. I get there’s 100 rooms, but then after they have our room number each time they ask us for our food allergies (and push alcohol - my husband is in recovery and we’ve said we don’t drink at every location, it’s exhausting - can’t they just put those details in the system?)
- We’ll be at dinner on property, they have our room number and yet we get back and our room hasn’t been cleaned. 10 mins after returning someone knocks and asks if we want turndown service. I would expect restaurants to coordinate a better with housekeeping. At the Ritz in Bali it was like they knew the second we left our room and everything was done seamlessly while we were out
- When we arrived, we had to ask the concierge to text us after we’d already been checked in for 3 hours. At check in they said someone would text in like 15 mins
I’m not trying to complain, and there are lots of good things (nice rooms, free food for kids, good concierge once they finally texted). Do I have unrealistic expectations about what service at a $1000+ per night hotel should be, or is this place just bad?