Domino’s gave me a wallet refund instead of refund to source account account.
Wanted to get some opinions on something that happened with Domino’s India.
I ordered from Domino’s items worth Rs. 1930 and they delivered one item wrong. I complained to their in app based AI chat bot and after 24hrs they credited 1050 points to my dominos wallet to be redeemed by October 2026 end.
Nobody asked me whether I wanted a wallet refund, and I wasn't given any option to choose where the money should be refunded. I contacted them and told them pretty clearly that I don't want the money in their wallet and want it back to the account/card I originally paid from.
Their response was basically a generic apology about improving their service and training their staff. Nothing about my actual refund request. Additionally over call they said since it's a topping issue it's in their policy to give wallet refund only. I asked them to give me that in writing but they haven't gotten back.
It's the principle of it. If a company owes me a refund because they delivered the wrong order, can they just decide that I'll get the money as store credit and expect me to spend it with them?
Has anyone here faced something similar with Domino’s or another company?
I would appreciate opinions from anyone who know can guide me about my options here.