Second Secrid Wallet Failed / Customer Service is a Joke
I do not recommend Secrid and I am surprised it is recommended as a BIFL wallet. I just want to share my experience as the customer service has been useless even under warranty.
This is the SECOND premium Secrid wallet that we PURCHASED and the same mechanism breaking after 2-3 years of use. They would not replace it even under warranty, and recommended me to buy a premium+ wallet which would be a 3rd wallet within 6 years. No refund/no discount even within warranty.
I spoke to customer service in December 2023 after my first one broke, and they recommended I purchased the premium wallet. Same situation no refund/no discount. No mention that it was not compatible with metal cards when I spoke to customer service, and now they had the excuse to tell me that my second Secrid wallet broke because I used metal cards. Who buys a $150 wallet and does not use a metal card in this day in age??
It looks like their website now has the "also holds metal cards" to deter others from purchasing the premium wallet. So it seems as though this was an ongoing issue for their wallets, and Secrid decided to disclosed that information to future customers after December 2023. Unfortunately I was NOT disclosed that the wallet does not work with metal cards. Most companies would do some type of recall or notification to their customers. But no, they would like to take their chances and hope their customers don't reach back.
What's the point of having a warranty?? What's the point of buying another premium++++ wallet when the same situation will happen in 3 years time? What's next -- the wallets can't hold plastic cards??
Anyways -- Let me know if anybody has recommendations of other wallet brands.
I need a replacement for my husband :)