second time my merch order was incomplete. different seller, same scenario
for the second time my merch order was delivered incomplete. both times from reliable, established, high volume sellers.
here's the situation- I order physical copies of multiple releases (combination of being a fan and reducing shipping costs)
for one of the releases, I order a second copy - either as a gift or to trade with a friend (i'm not a reseller/scalper)
The first was easily resolved with cheap shipping from a domestic seller (direct from artist), but the second is international (eu>usa) which is a bummer because I don't expect they want to eat the cost to ship a single disc, but it also inflates my cost per item. in this case seller is actually a well known distributor & label, but given how low margins are, shipping for a single 12" would probably eat their entire profit for the other 5 already delivered.
I don't want to get flagged like I'm a scammer, but with the near identical context within only a month or two, I wonder if this is widespread or common. Looking at the Bandcamp purchase sheet, "2x" only appears before the album title at the top of the order and the quantity does not appear anywhere else, including the price/invoice section of the order at the end, and the price is only listed as the total amount which does not include the price per item- I can understand how this might be easy to miss for a seller dealing with many sales per day.
I would have contacted bandcamp customer support directly, but it seems that I can no longer trick the help page into giving me an email, the old support email accounts have been disabled, and even using my artist page I can't find any method for direct contact.
Have you ever run into this issue as a buyer or seller?