u/ux_nikhil

r/u_ux_nikhil r/UX_Design

Houston airport fixed baggage complaints by making passengers walk farther.

▲ 23 r/UX_Design

Houston airport fixed baggage complaints by making passengers walk farther.

People hated waiting 7 minutes for bags. The airport moved the gates farther away, so they walked 6 minutes instead. Complaints vanished.

Same total time. Walking feels like progress, standing still feels like being ignored.

That's the whole reason skeleton screens exist.

u/ux_nikhil — 11 days ago

▲ 0 r/UX_Design

Wrote this article! What are the thoughts? Your Foldable Has More Screens, Your User Doesn’t Have More Patience

u/ux_nikhil — 16 days ago

▲ 2 r/UX_Design

Why did you do this, McDonald’s? When I went to McDonald’s to wash my hands, I saw this foot-operated tap. The tap itself worked perfectly, but I couldn't figure it out at first. I was looking for a knob or handle because that's what my mental model of a tap told me to look for. I didn't even notice

u/ux_nikhil — 30 days ago

▲ 2 r/u_ux_nikhil+1 crossposts

Thoughts?

u/ux_nikhil — 1 month ago