Client wants grout deep cleaned
I have a small cleaning business that I own and operate. A new client recently hired me for monthly cleanings. As usual, I gave a cleaning checklist with my quote. She emailed me a week after with pictures of her grout saying she didn’t clarify expectations but wanted it to be deep cleaned with embedded dirt removed. She also wants the caulk around toilets cleaned and all the grout in her house deep cleaned.
Her email was very nice but that definitely wasn’t in the checklist, and I do checklists to avoid this kind of misunderstanding. I typically tell clients that if they have special areas they’d like me to focus on, to let me know and I can give extra TLC to them, but this feels unreasonable. Should I
refer to checklist and say this is out of the scope and will take hours longer?
offer to clean grout a little each cleaning as part of regular cleans?
refer her to someone who does grout to get it deep cleaned and then maintain it from there?