Irish passport book and card posted to Spain
Hi everyone!
I'm in a confusing situation and hoping someone with similar experience can help.
I recently renewed my Irish passport book and card online. After a couple of days of processing, they were posted to Spain, where I live.
After a week of radio silence, both items are now tracking on Correos but have stopped moving, apparently stuck at customs in Madrid. I called Correos today and was told that some electronic sender/recipient data, normally sent by the originating postal operator, is missing, and that they may need a system-to-system confirmation from An Post before they can continue.
I have no idea what that means or how to resolve it. I'm travelling next week and doubt it will be sorted by then. I asked if there was anything I could do to speed things up, but they only said someone would be in touch by email, with no reference number, ticket, or way to escalate.
Is this normal? Has anyone experienced something like this before?