How to manage remote it and hr requests without everything turning into slack chaos
Hey everyone, I’m 32M working remotely for a US-based company with around 100 employees, and lately our internal requests have become a mess.
The problem is everything happens in different places. Someone sends an IT issue in Slack, someone emails HR, someone sends a random DM to a manager, and then a few days later nobody knows if the request was ever handled.
Slack is great for quick conversations, but it’s terrible for tracking actual work. Messages disappear, people forget to follow up, and support ends up searching through old chats just to figure out what happened.
The frustrating part is that most requests aren’t even complicated it’s just that there’s no clear place to submit them, track progress, or know who owns the next step.
For those managing remote teams, how are you keeping IT, HR, and internal requests organized are you using a service desk tool, or just forcing everyone to stick to tickets?