
System take over
Been in the AV and networking business a very long time but haven’t really every delt with control 4. Long story short, had a customer that called me yesterday and had an issue with the integrator, the integrator cut his Internet off, which was araknis and he had a control 4 system as well. I went to ADI and picked up the OvrC pro hub and was able to take over the araknis switch and router. The customer has issues with control 4 and this was before the previous integrator cut off the internet (he disabled the lan port on the router to the switch, I was able to factory reset the router then use the OvrC pro hub to take over control and reprogram). Trying to get customers control 4 system operational now. Need to guidance on the best way to do that (is there a way to take it over and restore from a backup) thanks again for your help (control4 green horn)