I am relaying this as a production engineer is having problems with their printer and I'm getting roped in to it; I said it would be a good idea to ask Reddit. The printer has made parts before.
When the machine start button on the front is pressed, the button's red light stays on solid, the loading bar and logo shows. After approx 10 seconds the machine will turn off, the light will turn off too. The loading bar does move but it can vary when the machine dies. sometimes it almost completes 100%, sometimes maybe 30%.
Resin printers aren't my area, I'm an industrial tech and I have had no experience with what is normal or not with the machine. I had a brief window to test for him. Power supply is solid 24V (or 12, I don't remember) throughout startup and dying without any micro voltage dips. I did some wiggle tests too. Unfortunately that's where I said I had to be on to the next job and to contact smarter people.
Any help would be great. The helpdesk is not being very helpful and gave extremely basic advice like "make sure the power supply is on 230v" and "make sure the start button doesn't have dirt behind it".