Heartbroken 💔
I went to the night 2 show at Soldier Field last night. I’ve been to soldier field many times before. I have a medical condition that prevents me from doing a lot of walking so I usually get a wheelchair escort to my seat and exchange my tickets for more accessible ones. When I got to guest services last night they said that I couldn’t get accessible seats because I didn’t come in my own wheelchair and that I had to sit in my original seats. This would have been fine if I could physically climb over 30 stairs, but I can’t. Anyway I’m a huge Bruno Mars fan and I’ve been dying to see him I was so excited that I agreed to try to get to me seats in the 400 level. Long story short I barely made it to my seats with the assistance of my dad and afterward I was in excruciating pain. I then had to use the bathroom and I realized I couldn’t get down the stairs. Long story short I had no other choice but to leave because I was in so much pain. My dad had to basically carry me down the stairs where I sat on some steps while I waited for a wheelchair. To make things worse I had to wait an hour outside of the stadium trying to get to our car because I couldn’t walk to the parking garage and the staff said that I couldn’t use the wheelchair to get off of the grounds. I basically sat there and begged guest services to help me find a way to the car and no one did anything. I was soooo excited for this concert. I had on my red and white outfit with my rose accessories and I wasn’t able to enjoy myself because I was denied ADA services because my disability didn’t look “severe” enough. Does anyone think that I have any recourse to try to rectify the situation? And if anyone has footage of the full concert I would really appreciate it.