Check your auto renewal
I was just overcharged by Surfshark by a year. I signed up about 27 months ago for a 24 month + 12 month plan with 3 months free only to be charged for another 12 months at the end of the 27 months.
I was able to get this resolved but it has left a sour taste in the mouth and I feel I should warn people to double check this so you don’t also get ripped off like I almost was.
Idk if I will continue my subscription with Surfshark next year at this stage. I’ll need to wait till I get confirmation of the money returning into my account, the support rep called it a “mistake from their end” and all I can think of is how many people did this mistake affect and how many people were issued refunds. I can Atleast say the ai chat bot was helpful for once directing me to a person immediately.
Edit: I just got email confirmation of the refund and it’s been confirmed by PayPal to be refunded. I still think you all should double check to see you too havent encountered this small “mistake”