u/xaveri12

Automated email notification in Fusion SOAR

I am working on automating an email notification to inform users when their passwords have been identified as compromised and prompt them to change their password.

Currently, I am using the out-of-the-box Send Email action. However, the email is sent from falcon@crowdstrike[.]com using CrowdStrike's branding template.

My concern is that users may mistake the notification for a phishing email, especially since it does not appear to originate from our organization or follow our corporate branding.

Has anyone implemented a more personalized approach for these notifications? For example:

  • sendin the email from your organization's domain or shared mailbox
  • using your organization's branding and email template
  • integrating with Microsoft 365/Exchange to send the email instead of the built-in action
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u/xaveri12 — 6 days ago