GAP rebate missing
Hello, I know this is a very niche question but maybe someone has insight they can offer! Back in the beginning of May, I sold my vehicle to driveway.com. The vehicle was still financed at the time. Shortly after the payoff went through to the financing institution (Chase), I received a letter from them stating that a GAP rebate was applied to the payoff amount. This was several hundred dollars. I called Chase to inquire how I should be receiving these funds, they told me to contact driveway because it was applied to the payoff balance. I did that, at first they told me I’d receive a refund “after all paperwork was processed” but when I checked in on the status several days later another person told me they paid exactly the amount listed as the original payoff balance and that Chase would be the one refunding me directly. Called Chase again, the representative said she sees that a rebate was issued but it didn’t appear to have been processed so she sent it through again. Then I got a notification from Chase that the return could not be processed because it must be applied as a reduction to the outstanding principal balance, which had been done. Has anyone else experienced something like this? It’s not a small amount of money.