u/yufibo

Hi all. I need help to figure out why Meta is classifying my account as sending spam to clients.

I'm using the official WhatsApp API to send template messages to every new customer that registers on my website. The volume is not that big, something like 200 templates sent per day. In my Terms of Service, there is a clause that states users will receive messages through WhatsApp.

The problem is that my account is being classified as sending spam, but I don't understand why. I've tried different approaches, such as sending marketing and utility templates, adding CTA or opt-out options, but nothing really works.

Has anyone been through something similar? How do you deal with it? Thanks!