Ultrastudio 4k Working with Some Devices but not Others
So where I work we have an Ultrastudio 4k set up to be a media transfer station. It has various older analog formats hooked into it and then it connects to a Mac running Media Express to Log and Capture from the feed from the UltraStudio.
I've used this device for work for various formats: VHS, miniDV, DVD, but never had to use the cassette hooked up to it before. Everything else has played fine with the correct settings. Per the engineering company that put it together, it needs to be set to analog audio on the Blackmagic device and in the Mac in Blackmagic Desktop Video Setup have the audio input set to RCA which it is.
I can see audio levels on the cassette player during playback but no audio levels appear in the Media Express Log and Capture window nor does any audio get captured when I attempt to log and capture.
Pictures of the setup included. I realize there's probably more information needed to resolve this but any suggestions would be greatly appreciated.