u/zentix-software

Zoholics India just wrapped up, and the Zia Chat announcement caught attention.

The idea seems to be moving beyond having separate AI features inside individual Zoho apps. Zia Chat is designed to connect business context across multiple Zoho applications and help users find information, analyze data, create content, and potentially take actions through Zia Agents.

Curious how useful this will be in real-world business workflows.

For companies already using multiple Zoho apps, would you actually prefer having one AI interface across CRM, Desk, Books, Projects, Analytics, etc., or do you think app-specific AI tools work better?

For those who followed Zoholics India 2026, what announcement or update stood out to you most?

Have seen many ways to organize sales processes, follow‑ups and customer information.

For people who use Zoho CRM how have you structured your workflow?

- How do you manage leads and follow‑ups?

- Do you use automation for tasks?

- Which Zoho CRM features do you use most often?

- Have you connected Zoho CRM, with other Zoho apps or third‑party tools?

- What was the challenging part of setting everything up?

I would love to hear what worked for you and what you would do differently if you were starting again.