Tried a voice AI tool last month for our support line and it was a disaster. Callers kept getting stuck in loops and half the time it just went silent mid-call. Lost a few customers over it probably.
Do people actually have good experiences with this stuff or did I just pick a bad one?
As a agency owner i have been using so many platforms(retell,vapi, sarvam, ultravox etc) and tools for building a voice agents to my clients. Every tools has good and bad views according to me. Some has good understanding, some are good at latency, some are easy to connect with other telephony and api's.
I have been delivering voice agents according to clients needs, region, telephony supports so yeah varies with pricing.
As I'm at scaling period, i trying to reduce a still. i want to know more about what are the platforms are you guys using and per minute cost of each. if you guys reduced it, how did you do that and what is the cost of per minute?
Cause providing the maximum value with a affordable cost is our first thing - Take ownership.
As a agency owner i have been using so many platforms(retell,vapi, sarvam, ultravox etc) and tools for building a voice agents to my clients. Every tools has good and bad views according to me. Some has good understanding, some are good at latency, some are easy to connect with other telephony and api's.
I have been delivering voice agents according to clients needs, region, telephony supports so yeah varies with pricing.
As I'm at scaling period, i trying to reduce a still. i want to know more about what are the platforms are you guys using and per minute cost of each. if you guys reduced it, how did you do that and what is the cost of per minute?
Cause providing the maximum value with a affordable cost is our first thing - Take ownership.
We handle phone support for a credit repair company and I'm trying to find something that helps our reps deal with more complex customer questions. We get a lot of calls about credit disputes and missing documents but customers often bring up payment issues or account questions during the same call. Our newer reps end up searching through internal docs or putting people on hold to get help from senior staff.
I'm looking for a tool that listens to calls in real time and shows reps answers from our knowledge base based on what the customer is saying. It would also need to pull account details from our CRM and give reps prompts when they miss an important step. Automated call notes and summaries would help too since our team spends a fair bit of time on paperwork after each call. The goal is to help our reps solve more issues on the first call without having to keep customers waiting. Has anyone used something like this with their support team? What tools did you try and did the suggestions work well enough to rely on during actual calls?
Curious how people are dealing with recording and notice requirements?
I am building in 2 switches. One for recording notice and one for AI disclosure. Set by state and country.
But wonder if this is overkill.
I do have people that want recordings and also have agent only recordings option or transcription full/summary but that is gray area. California is pretty strict for instance.
What are you all doing for these disclosure notices. (Call may be recorded for quality purposes…)
Seeing a flood of ai sdr type companies doing massive prospecting and curious how they handle things.
I’m getting ready to offer my bilingual AI receptionist service to my first 5 clients in the US, and I’d love to learn from those who have already done this.
How did you determine your monthly pricing when you were starting out?
I’m looking for a reasonable fixed monthly fee that covers usage and operating costs while leaving room for a profit.
Would you recommend a flat monthly fee, a usage-based model, or a combination of both?
I’d really appreciate any insights, pricing examples, or lessons learned from your experience! 🙏
Has anyone ever built one? For context, I'm building an AI PA for a client to make outbound calls on their behalf for day to day tasks. I'm using Vapi, ElevenLabs, Replit, and Twilio for the stack.
So far it can do basic stuff, Vapi recognizes the tools well like voicemail, IVR, holding, transferring etc. but the latency is 1000ms+. I tried ElevenLabs for the agent but it just wasn't recognizing voicemail or sitting on hold accurately, although the voices were much better.
It needs to be able to wait through IVRs, get context from ChatGPT/GrokBot where all the knowledge base lives mid call, wait through music, sit on hold, and recognize different voicemails. Issue is it keeps falling for false positives.
I'm wondering if anyone has built something like this before where it was super reliable for day to day use and what tools you used?
Hey guys wanted to chat and see if someone can recommend something . So couple of days ago I seen ad where ai receptionist talked like old grouchy man but sounded very very real where it will confuse 99% of people that it’s ai and that was advertising for some company called bland but after going to their website agents sound not too different from what you get on 11 labs etc
I’m in very competitive niche as company owner and my calls are very expensive so I’m trying to set something up which is like real person sound as much as it possible since a lot of people drop call when they realize it’s ai
I already have high level and call rail and wanted to see if someone can advice on settings and voices and all set up to sound it most real to not loose customers
Thanks
Context: leading a large North American call center with 50 team members answering calls relating to insurance questions, etc.
We've been hiring like crazy over the past 12 months and I'm starting to look for ways to increase our capacity to handle growing call volume without having to keep adding on headcount.
I'm looking for a way to handle the additional call volume without human intervention. Specifically need something that can answer customer questions, log calls, and handoff to reps where appropriate.
My leadership team is interested in going virtual because we don't want to deal with managing reps in another time zone and we've heard horror stories about people making the wrong overseas hires and having their customer experience go to hell in a hand basket quickly.
Looking at XBert, JustCall and Smith right now, but feel like there are a million tools out there. Current phone system is Genesys. Anyone using one of these tools? What are you guys using? What works best in terms of ramp time, customization, sophistication, price, etc?
Appreciate any help y'all can provide!