r/AirlineChaos

I am currently experiencing an extremely frustrating situation with American Airlines regarding a lost bag. This bag was removed from inside my luggage, and I have confirmed via Find My (AirPods) that my missing items is at DFW B29 Baggage area, and I have even had the DFW terminal police verify that American Airlines has the bag in their possession.

Despite filing a delayed baggage claim and contacting customer service repeatedly, I only received one generic response and one phone call from a person with a heavy French accent. The airline acknowledges they have the bag but refuses to facilitate its return.

Has anyone experienced a similar issue at DFW or with American Airlines baggage recovery? Does anyone have advice on how to escalate this beyond the standard claims process to actually get my property back?

They even opened my airpods and, removed them from the case, and put them back.

Someone at American, PLEASE HELP

Airport police DFW non-emergency number found the bag with American and said American has it in their possession, but I am 18 hours later and still no bag. I filed a claim, but still no bag. What can I do!

central.baggage@aa.com

dfwlnf@aa.com

American delayed my flight 8 HOURS for non-weather related issues! ZERO excuses for such poor management! And when I've reached out for a refund, I've been treated total disrespect! I can't believe they're allowed to do this, and have no concern for their customers

https://preview.redd.it/gxa8wq5nphth1.png?width=782&format=png&auto=webp&s=a08a7be5651a17209bdb12772d95bde09b8cc9e6

Here's what they sent me over Twitter! Are you kidding me!?!? I expect a bare minimum of help and compensation when you make mistakes

My parents (both in their 60s) and brother-in-law are currently stranded in Barcelona after my wedding, after their Ryanair flight home yesterday was originally due to leave at 3pm. We’ve been able to fly back to Ireland (Belfast) and other flights to Ireland have left. We’ve no idea what’s wrong with their flight.

Yesterday off the bat they were told it was delayed until midnight, then at around 11pm they were told the flight was **cancelled** and that they basically needed to find their own hotel. A lot of flights were cancelled at the same time, so hotels were booking up quickly and it was a stressful scramble.

This morning they’ve had multiple conflicting updates — first told the flight would be at 4pm, then 7pm, and now they’re being told **1am tonight**.
There doesn’t seem to be anyone at Barcelona airport who can actually help them, and they’re struggling to get clear information from Ryanair.

**What we’re trying to establish:**
What are Ryanair legally required to provide after cancelling the flight?
Can they ask to be rerouted on another flight/airline rather than waiting until 1am?
If they book an alternative flight themselves, could that affect their right to compensation/reimbursement?
Who can they actually contact at Ryanair to get a definitive answer?
Can they claim back last night’s hotel/food/transport costs?
Any advice from anyone who’s dealt with something similar would be massively appreciated. They just want to get home and don’t want to accidentally do something that affects their rights.