r/AloAtelier

Is it even possible to reach customer service?

I have been trying to reach them for days, you wait for 1-2 hours in the queue online, then they either end the chat, or somebody appears and then ghosts you.. or they send an email where they ghost you too... I should also have access to sending messages to their number but they can't identify that my number is linked to my account, so they ghost me there too... seems like an infinite loop and waste of time.. I am not from the US so calling them would make me waste 100 eur.. what should I do?

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u/DueDistribution6733 — 12 hours ago

Men’s New Drop 🔥

Did a little haul for the summer drop because I clearly didn’t buy enough during the sale 😅

Titanium 5” Repetition Short - Great color, but the Repetition short is not my friend. - return

Titanium Repetition Jogger - First time trying these. The material surprised me at first, but they really grew on me - keep

🔥Blue Breeze Vapor Tee - Vapor is one of my favorite ALO tees because of the raglan sleeves AND BLUE BREEZE IS AWESOME and is really nice in person. And i say this as someone who usually doesn’t buy bright colors. It reads a little different than online: bright, clean, but not overly intense. Maybe it’s me, but I felt like it looked really bright online but in person it’s more of like a bright blue but with a touch or grey - KEEP and hoping they drop more tops in this color, might have to cop the conquer or vapor tank.

Blue Breeze 5” Traction Short
First time trying Traction. I got Blue Breeze and Navy, and the Blue Breeze pair definitely feels smaller. I may try a large. Also, with longer legs, 5” can be hit or miss for me. I usually prefer 7”, so I wish this color came in a 7” Circuit Short. Navy fit better, so Blue Breeze may run slightly small. TBD, might see if L fits better

🔥🔥🔥Heather Double Take Hoodie, Tee + Shorts
Awesome color for summer AND this White Heather batch feels significantly and noticeably softer and more premium than my other Double Take pieces.
Originally bought all 3 to see what I liked, now keeping all thee
Overall: keeping the Titanium jogger, Blue Breeze Vapor Tee, and Heather Double Take set. Returning the Titanium Repetition shorts, and undecided on the Blue Breeze Traction short sizing.

u/Big-Tank1188 — 10 hours ago

Navy Sincere Set 💙

Going to walk my dog fluffy to the beach in my new navy sincere set 💙 I’ve tried other colors and sizes in the sincere set and navy is the one for me. I’m a believer now

u/pommevie — 22 hours ago

is this authentic help!!

I want to buy alo off vinted for £50, is it real or passable(?) or not worth it? help a gal out 🙏🙏

EDIT: THANK YOU SO MUCH EVERYONE
i will not be buying!!!

New color drop after paradise pink?

I skipped paradise pink because nothing fit me in a flattering way, when is the next drop? and what color is it? does anyone have any previews?

Thank you, as always

reddit.com
u/Correct-Pie-4029 — 1 day ago

Is it possible to see an oatmeal heather accolade q-zip restock?

I keep seeing the other limited color q-zips for accolade, for example recently winter frost was restocked. and so was light cocoa and bluestone at other times this year, even though they dropped during the fall. Is that possible for oatmeal heather?

u/jamessflor — 1 day ago

Today’s Casual fit 💓

Both in Candy Heart Pink: Dreamlight long sleeve top & Splendor Bra 🌸🌸

P.S Alo Corp, if ure reading this, please restock the dreamlight long sleeve top in black! 😩🙏🏻

u/babyruth_09 — 1 day ago

I had a really disappointing experience with Alo customer service 😒

I made a purchase during the Aloversary sale and bought a few items, including a bra. A few days later, I went to a nearby Alo store to exchange the bra for a smaller size. The staff in-store were actually very nice and helpful. Unfortunately, they didn’t have my size in stock, so they offered to place an online exchange order for me. They said it would be a 1-day delivery and that it would likely ship from another Alo location in the same city directly to my address. Everything went smoothly and I left the store happy.

The next morning, I received an email saying the item was on the way. But just 1–2 hours later, I got another notification saying the order had been cancelled. I’m not sure if it was the driver, DoorDash, or Alo that cancelled it.

I tried calling the driver number, but it was invalid. I also contacted both the store I originally purchased from and the store that processed the exchange, but both told me to contact customer service.

When I reached out to Alo customer care, they were not very helpful. They simply told me to contact the carrier to find out why it was cancelled. That was the entire response.

I tried explaining again, but I didn’t really get any resolution. Later, when I followed up, I was told the driver had already picked up the order, and if it was lost or stolen, it wasn’t their responsibility.

At this point, I’m really confused. One store says they don’t even have my order anymore, and the item is also out of stock now. Customer service is not offering any real solution, and I feel like I’m just expected to accept the loss of $78.

I’m not sure if this is normal, but the whole process feels very unfair and poorly handled.

Deinfluence me please…

Stopped by yesterday for the first time in a while and they had THE CUTEST pink bags on display. When all dropped their bag collection I laughed at the prices. Now I can’t stop thinking about these cuties and am genuinely considering buying one. Someone plz talk me off this ledge 😭

u/kerrrrikathleen — 2 days ago

Durability of Alo socks

Hey guys! Do the Alo throwback socks last even when washed often? I really like the aesthetic of the socks but don’t know if they are worth the price as I don’t want to have to worry about babying them.

u/healthy_smoothie — 2 days ago

alo

Hey ALO lovers I’m just bought a few things and I am scared to wash and dry them. Please give me tips on how you all wash and dry or what detergent you guys use. I am pretty new to alo clothing as I just graduated from college trying to get more into wellness!

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u/Realistic_Bonus_6905 — 2 days ago

Size question

I wear a size M/L in leggings. Will the alosoft heart throb leggings stretch or give room? There’s only one left in a small for the seashell blue but am I reaching to try to fit that?

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u/criddut — 2 days ago

Navy Airlift Speedwork Bra + Airlift High-Waist Sleek 3” Short

I don’t love the airlift shorts 🩳 I don’t hate them I don’t dislike them. They’re just ok.

I rly love the 3” Alosoft and 3” Softsculpt shorts 🩳 because these are so comfy and soft.

But the airlift isn’t comfy lol it’s just like the airlift leggings just in shorts version so idk 🤷‍♀️

Together with the airlift speedwork bra it feels like I’m wearing a 1950s bathing suit 🩱 lol.

u/pommevie — 3 days ago

Suit up trousers

Im in such a love hate relationship with these trousers… i like the style but the sound they make when walking is so awkward i cant wear them to closed spaces. In airport Or at work everyone turn heads to see who is coming, is it rainy outside sb wore nylon outfit! I have 5 pairs in different colors and now white! What to do? Should i keep or return?

u/Mitata_Matata — 3 days ago

Sun-kissed brown Airmesh Venus Bralette 🤎 semi-sheer golden hour mid-rise short

Size small bra
Size xxs shorts

u/pommevie — 3 days ago

Men's Latest Color Drop: Blue Breeze, Titanium, Heathered White

There are likely more items not pictured here as the store did not get every item from the drop, and this is just the stuff in my sizes that they did get.

New items for Blue Breeze: 5" Traction Shorts (I got these), Vapor Tshirt, Conquer 1/4 Zip

New items for Titanium: 5" Repetition Shorts and Repetition Joggers

New items for Heathered White: Should be the entire Double Take line, but confirmed for 7" Shorts, Hoodie, and Tshirt (not pictured but ordered this one). I'm not sure on pants.

I always try on everything since the sizing varies so much, and I actually really liked the fit of the 7" Double Take Shorts. They still show a good bit of quad and are tapered enough to still be flattering. I will likely get them in Gravel.

I also tried on the Light Weight Takeaway Track Pullover and loved the way it fits. This did not get a color update but I needed something to put on after cardio when I am drenched in sweat and it would be perfect for that. It is wide through the shoulders but has a drawstring at the waist so you can tighten it there to accentuate a V taper very well. The zip collar makes it look super sharp. I am trying to decide between the black, navy, and desert sage.

u/SpeedGod90 — 3 days ago