r/AmazonDSP

▲ 2 r/AmazonDSP+1 crossposts

DSP Owners: What’s Your Biggest Operational Challenge Today?

Hey everyone 👋

Quick question for DSP owners here — what’s the most time-consuming part of your daily operations right now?

For us, we kept hearing the same things:

🔹 Managing driver schedules

🔹 Dispatch coordination

🔹 Tracking performance & scorecards

🔹 Handling maintenance issues

A lot of operations teams are spending hours every day juggling spreadsheets, calls, and manual follow-ups.

Curious to hear from other DSP owners here — what’s been the biggest operational challenge for your team lately? 👇

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u/Born-Environment59 — 1 day ago
▲ 9 r/AmazonDSP+3 crossposts

Every time I work more than 12hrs or work too much OT like I did last pay period, my DSP splits my pay into two. I don’t know why or what they’re looking to gain from doing this, but I’ve noticed the pattern. More specifically, they completely deleted my time punches from ADP so there’s no record of a certain day, and pays me with a separate paper check, for which there is also no record of on ADP, instead of my regular direct deposit. It looks like I’m being paid OT but it’s too unusual and consistent for it to be a mistake.

I’ve attached ss below. In this example, my punches from 4/14 were deleted and paid out separately. I worked 10:20-22:15 with one 30 min break. I use a third party app to track my hours for my own record keeping for this exact reason and I’ve screenshotted what the pay period was supposed to look like(blue app). The company uses ADP to punch in and out. Although I didn’t work 12+ hrs in one day for this pay period, in the past, the company takes the exact same approach. We also only punch in and out for 1(one) 30 minute break, regardless of how many hours we work that shift, and have never seen any premium pay for missed breaks during longer shifts. I also wouldn’t know how or to whom I should talk about this when it comes to Amazon or the station.

Any help would be dopeee since idk anything about California’s labor laws. Appreciate all of ya’ll, and stay safe out there

u/Thick-Bullfrog1259 — 14 days ago

Tips or tricks to help a new upcoming DSP

Post your tips for a newer DSP just getting started. I’m an ops manager looking to help my DSP become successful

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u/dc5boye — 12 days ago

Dispatching help

What’s the hardest part of dispatching for you guys?

For me the biggest learning curve was:

  • managing rescues correctly
  • dealing with drivers who fall behind
  • and honestly disputes/scorecards

I feel like most dispatchers get thrown into the role with almost no real training and are just expected to figure it out as they go.

Over time I started building systems/checklists for basically everything because it was the only way to stay sane during bad shifts.

Curious what everyone else struggles with the most?

reddit.com
u/SunAffectionate6882 — 14 days ago