r/AmtrakSucks

Been waiting for my flight back home since about 4pm after the flight was delayed due to weather. Now they tell us they can’t find the crew (captain, flight attendants) to run the plane, so they keep delaying it again and again waiting for the crew that will likely never arrive.

Edit: they told us the crew will arrive on another plane at 12:30am (3 hours from now) but they still have no idea if they’ll find a captain.

Edit 2: flight canceled fml

Edit 3: insane amount of glazers for a multi-billion dollar company that very clearly doesn’t give a shit about its customers.

Edit 4: I am the Lorax

Edit 5: My new flight is in the morning. Asked if they would accommodate me with a hotel and they said they don’t accommodate for inclement weather. Guess I’ll go sleep on the street.

Pro tip: >!don’t fly American Airlines!<

Idea was, with my son, take the Crescent down to the grandparents in NOLA, long ass trip, and then fly back after done. This for me is an alternative on my yearly tech trip, where I fly down and back alone, addressing and fixing any issues that might of come up at the house since the holidays (don't get me started on HP printers).

But let's make a memory, my son is 10, this would of been his first rail trip. So, I booked a roomette for us. Something like a 25 hour overnight trip. He was excited, and we thought it was cool. Expensive though, more than twice the cost of a flight.

Then today, 10 minutes before getting aboard a connecting train at the start, sitting in the station, got a call from a human at Amtrak, the roomette was "taken out of service". No upgrade available, they offered to downgrade us to economy - trip cancelled with refund right then - not a class thing, but a sitting in any seat for 18 hours plus thing, no way to sleep - just ask Hinckley. Make anyone crazy. Traveling while asleep was part of the appeal.

Very disappointed all around. Pissed even. All in, also this wasn't a cheap mistake: cabs, equipment & prep, snacks, planning, etc. The whole build up, shot.

But questions, how reliable is this service? How often do they cancel long haul service? Any suggestions on how to avoid? Things I should know?

Right now very gun shy about any trip on Amtrak, even on commuter hops, my last trip of four hours became seven, and that was a short trip

American Airlines delayed 5 hours, now they say they can’t find a crew.

Seriously disappointed. Crescent Service roomette to New Orleans.