can't find drive on computer when plugged in
This is a weird request as this is not for a USB Drive, but for a Video Girl Barbie doll. It's a Barbie doll that can take videos and can be plugged into a computer to look at the videos.
I got my video girl barbie working a few years ago and I was able to look at the videos on my PC (Windows 11). You're supposed to plug the Barbie into a USB port and then the file pops up, but it's not working. I know the connection is secure because Barbie's screen has the USB symbol displayed on her screen when she's plugged in. I just don't see the drive popping up in file explorer! Even in Disk management. I have tried using different ports but still nothing. I'm using the same computer but a different cord if that changes anything. Here is the instructions/troubleshooting. I have tried but nothing is working.
Please help!