r/Bingo

So I had a good win on tombola, it was the arcade side not the bingo side (dunno if that’s allowed here.) Anyway, ended up with around £3147 in my balance, and i tried to withdraw and was immediately met with “This withdrawal is above £1800 so you have to send in a form of ID for verification.” So I did this via email, and was told it’s a maximum of 4 hours for it to be reviewed. So I waited the time then logged back into my account to see what was happening to see a screen saying my account is blocked for further review. I spoke with live chat and was told 72 hours for this to happen. The time passed so I contacted chat again, and was told a minimum of 72 hours this time, anywhere between 72hrs and 7 days. The lady quoted that “it rarely ever takes up to the 7 days.” 7 days later and I’m just getting the run around, and multiple different answers from the customer support team, both via live chat and call.

The screenshot above shows that I should be sent an email explaining the block, though I never have, which I find off also.

Do I have a leg to stand on here anywhere? Is there anything I can do? Seems you can deposit all you like but as soon as you want to make a withdrawal there’s suddenly a 100 different hoops that need to be jumped through.

Guess I’m just looking for a bit of advice, or reassurance, from anyone who has been in a similar boat, either with tombola or perhaps a different gambling site.