r/CallCenterWorkers

Ngl, the interviewer lied. I had been hired for a sales department and honest to god, the least i did was sell. Few customers called for anything about it.

The simulations and scenarios given for this didn’t work, and the company was begging for us to focus on being nice nice suuuuper nice while also pretty much being a pain to customers because we couldn’t transfer, we had to solve shit even if it was unrelated to our department. If we transferred, it affected our metrics

which was just not possible in some aspects, we didn’t handle some types of devices and services at all

didnt help that the phone tree is user unfriendly as hell

My worst nightmare, Well the call center I used to work suddenly The company closed . And they tell us on Friday go to work like normal day but....

Divide us for groups like how many months or years you work, take our cellphone, refuse to let's us go out the room until 5 hours..

Then from time to time the supervisors or admin just check out.

When they told us first the owner of the company cried "the company have no money", the almost no one cares.

Then the second round, go some legal representative of the company and act like it's was our fault and said the same thing "we don't have money, you can take some computer and a chair" the computer and chair are all of them in bad state. they proposed also random less money than we work for m them...

Then they said to us , that they call us individual at monday.

They practically try use begged us for what is legally pay us...

But they never announced that they go to bankruptcy on the official page or media, even today no a word

Should I pursue being a personal banker at a big major bank or should I switch to being call center at a smaller to mid size credit union? Personal banker would have aggressive sales, the cu call center still has referral goals but everything is tracked and I’ve heard you can barely even go to the bathroom