Am I the only one that absolutely loves my call center job?
I love helping the customers, I love the variety in the different clients and customers, and even the awful customers are few and far between.
I have been doing this for 8 years now, and sure I have bad days, but the good days far outweigh the bad ones.
Am I just crazy?
It should be so simple. If I have an HP printer, and I have issues with the printer, I’m not going to call Apple or Microsoft first. I’m gonna call the manufacturer. Are people this dense?
The amount of arguing people had with me because I would not troubleshoot their printer in depth or their ISP router is insane. It’s not in my pay grade to be troubleshooting all these issues especially when it’s the devices issue and if you can’t troubleshoot it, please call the manufacturer first. You’ll save time.
This may be harsh, but I don’t like paranoid customers. I really don’t. If you tell me a broad thing and I need to screenshare to see the error bc you’re exaggerating it bc I don’t understand and after I ask you to elaborate you make it more convoluted then imma just hang up. I’m not sorry about it. I’m not going to make you do something you’re not comfortable with doing, but just know you’re making it difficult with being assisted.
I legit do not give a fuck about stealing your credentials, or anything of the sort. I make enough money to sustain myself. These are the same customers that give their credentials to some scammers just fine. Make it make sense
Hi, I’m a former customer service representative for a telecommunications company that some of you probably may know (Ryan Reynolds and a little green fox). I’m tired, I’m not in USA, and we do the work of five people at the same time, the same people that help you with your wireless phone, is the same department that make payments, that works with your internet, technical issues in both, and you know how much we are being paid for a 9 hour shift? 2 dollars per hour. Yes 2 dollars per hour, to hear people scream because of a policy that we didn’t create, to have people on our ears telling us to f/ck ourselves every time like I’m the one making the policies. The worst part of it, it’s that they take our monthly bonus because of a bad score to the company, and say directly to us that is our problem that the customers are giving bad rates to the company and good rates to the representative, even when customers have told me that the customer service is good, but the company needs to get better, they still blame us, they say we don’t do anything. It’s been two years and they haven’t increase the payment, they are taking everything from us even our mental health to follow some metrics that not even them can get. I’m just tired, today I resigned, and to be honest, that company sucks.
I hate customers calling in and they just don’t SHUT UP when you’re trying to help. Like STOP SPEAKING PLEASE
You called for help, then let US help you. If not, go somewhere in fucking person PLEASE!
So for context I work for a dental insurance company taking calls from dental offices and members. A lot of times recently I have been getting calls from providers that as soon as I say my opening spiel they ask if they can “put me on hold for a second” like??? and then IM on hold for 3-5 minutes while there’s other people in the queue waiting? and i have no idea how long they are going to have me on hold?? Idk i would never put someone that I called on hold like that right at the beginning of the call. Seems rude to me. I usually disconnect those calls after a couple minutes..
Unfortunately I feel obligated to write this post, too warn others about TP Portugal.
Some time ago I joined a project with them. Unfortunately the things I have been told during the recruitment process turned out to be a lie, bonuses are impossible to achieve and the position promised in interviews was not the one I ended up at.
But this was only revealed to me after signing a contract and finishing the training.
Even worse, after I finished the training and started working on the project the role got changed again.
With every single change and lie the role and daily tasks got worse and worse.
If I would have known what the final role looks like, I would never have joined.
During the recruitment process I asked all important questions to make a proper decision, only to be lied to and to only find this out after joining .
I know that during the recruitment process the truth is sometimes sugar coded, but TP does not just sugar code they told me a lot of lies.
I can only advise everyone to stay as far away from TP Portugal as possible and not to trust them.
Has anyone had similar experiences?
Hi guys! I currently work full time as a personal banker at a credit union. I have been looking for remote work for quite some time with no success until I got an interview for a remote call center job. This job is at another credit union. The hours are pretty good, they pay more than my current role, and the benefits are very competitive compared to my current job. They also have a lot more upward movement for remote workers, which is a plus since I’m in a rural area with not a lot of upward movement for my current job (the closest city is over an hour away). However, it is a high volume call center so I will have back to back calls. Would this be worth taking the risk? I’ve seen some pretty awful stories on here and it’s making me nervous. I’m no stranger to difficult customers, as I work in a very busy branch and deal with difficult people all the time. What would you guys recommend?
I’ve been in the call center roll for 1.5 years and I’ve gained almost 40 lbs since then. I am miserable, and I can barely remember what callers have said because they ramble on so much, and I am becoming increasingly more depressed, anxious, and crying between calls.
I work for a hospital and there are always 30-50 callers in queue, it’s a rapid fire of their stress and my mental health is deteriorating. I am paid such a low wage that I qualify for Medicaid anyway.
If I reach fully vested, it’s only $120-150 per month after age 65 and adjusted for inflation. I have other skills, but my health is deteriorating so much that I need a few months to heal.
Should I quit tomorrow, or hold out another 6 months? The education benefits are not worth it, and despite being chronically ill, my health insurance doesn’t seem worth it. I can’t keep up with the call volume and expected metrics, I am becoming increasingly more and more depressed. I am in my 30s, and I’ve never been this unhealthy in my life.
OK, so I applied for this position with CVS/ Signify Health and received an email telling me that I can proceed with the screening process which is only seven questions. I’m panicking because this would be my first work from home position😬 Any advice or tips or if anyone knows any of the screening questions that might be asked could you let me know?!!!!!