r/CanadaGoose

Canada Goose Generations Trade-In Program — Read This Before You Ship

Posting here to share my experience and help anyone considering using the Canada Goose Generations trade-in program before they make the same mistake I did.

Sent in my MacMillan Parka in excellent condition for trade-in. Was quoted $421 — received $357 with zero explanation beyond "minor pilling and minor fading."

Yes, they disclose that the final value may differ. But that assumes a fair and transparent assessment — which this was not.

After 3 emails asking for:

• The criteria distinguishing "Excellent" vs "Very Good" condition
• Photos from their inspection

I got nothing. Just the same vague assessment copy-pasted back to me three times across three different reps. They couldn't even get my jacket name right in one response.

No criteria. No photos. No accountability. Just a $90 deduction for wear their own team called minor.

The fine print exists to protect a flawed process, not the customer.

My recommendation: skip the Generations program entirely and sell your jacket elsewhere.

My husband was recently in Vancouver for the World Cup and bought a new jacket from the Canada Goose boutique. After he had chosen style and size the sales assistant then packaged a new one for him. He did not think to ask to see it first. He’s now travelling in the USA and when he went to wear it has noticed this. He has ripped off and thrown the tags but still has receipts. It appears he cannot do anything now that he is in the states. Any suggestions as to what he can do? He arrives in San Fran soon. We are from Australia (he was there for the Aussie game). Thank you.