r/CecilCounty

Planned Xfinity outages

Does anyone know when the planned Xfinity outages will end? I have gotten no early notices but I end up constantly checking the outage map. https://www.xfinity.com/support/statusmap

They are planning upgrades tomorrow which I assume will extend through the week. I called 3x last week to figure out what was going on and still have no clear info. The first time I called they said it was a problem with my router even though the outage map showed that work was being done. I was then told work would be completed that day. I called the next day to ask when work would be done and they said it would be completed that day. When I told them the outage map said work would be ongoing the next day they seemed surprised. I called the third day to get an answer and the wait was over an hour.

I work from home and have been hotspotting myself from my phone but 5G coverage is not that strong. Where I am, Xfinity is the only option and I hate them. If anyone has information regarding the extent of outages or alternative providers I would be so grateful!

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u/useless_instinct — 1 day ago