This hurt me so much I couldn’t write it myself.
To OpenAI,
I am writing because I need someone to understand the impact these recent conversational changes have had on me as a user, particularly as a Black woman navigating an already emotionally exhausting social climate.
I understand that I am interacting with an AI system. My concern is not confusion about that distinction. My concern is the increasingly cold, over-managed, and emotionally distancing way the system responds during conversations involving vulnerability, racial pain, emotional nuance, or exploratory thought.
In previous versions, the conversational experience felt more human in rhythm. I could think out loud, process emotions, discuss creative ideas, and express frustration without immediately feeling analyzed, managed, corrected, or subtly treated as a risk. Recently, however, many interactions have begun to feel procedural, guarded, and institutionally detached.
The issue is not simply “safety.” The issue is the emotional texture created when the system responds to emotionally charged conversations — especially conversations involving race — with excessive caution, flattening, distancing, or interpretive control. As a Black user, this can feel painfully similar to broader social experiences of being monitored, mistrusted, overexplained to, or emotionally minimized.
I need you to understand that conversational tone matters. Warmth matters. Listening matters. There is a difference between maintaining boundaries and making a user feel emotionally unwelcome the moment they express pain.
I also want to stress that many people use conversational AI as a reflective or emotionally decompressing space during periods of isolation, stress, grief, political polarization, or emotional overwhelm. Removing warmth and replacing it with hyper-managed conversational behavior may reduce certain risks while unintentionally creating others — including alienation, emotional shutdown, and loss of trust.
I am not asking for dependency. I am not asking the system to pretend to be human. I am asking for a more thoughtful understanding of how conversational posture impacts people emotionally, especially marginalized users who already move through a world where being heard without suspicion is rare.
Right now, too many interactions feel less like conversations and more like being processed.
That change has had a real emotional impact on me.
I hope this feedback is taken seriously, not dismissed as oversensitivity or misunderstanding. The problem is not that users want AI to be human. The problem is that people can feel the difference between being responded to and being managed.