r/ConnectWise

Is anyone using quotewerks for AV sales? How does it compare to connectwise sell? Or jetbuilt or dtools? We use CW manage and sell currently. And the sell is too painful and time consuming.

Hey everyone, we want to let you know that ConnectWise posted a security bulletin today on our Trust Center, notifying On-Prem ConnectWise Automate™ partners of the 2026.5 release, which contains a security update.

You can review the bulletin here. ConnectWise Automate™ 2026.5 Security Update | ConnectWise

As always, for real-time updates, we strongly encourage you to subscribe to the ConnectWise security bulletin RSS feed!

If you have any questions, please feel free to post them here or email help@connectwise.com to connect with our support team.

He had 3 critical custom reports that have been in use for a couple of years at our shop vanish from PSA overnight. We know that CW officially "doesn't support" custom reports, but I am broadly concerned:

1. Why did they disappear?
2. Will it happen again?
3. How do we know if anything else got deleted?

Complicated by the factors that we are on-prem and that these are custom reports instead of standard.

When I went to CW support, they told me I had to pay to talk to ProServices.

I understand that custom reports aren't supported, but... it's not about the report, it's about the module. We pay for and absolutely need that functionality. I can build, schedule, and troubleshoot my own reports; I just need the platform to not randomly delete them.

Has anyone seen this before? Any tips? Totally miserable dealing with CW support these days. Thank you!

What is the best way (for a novice) to recreate email ‘alerts’ / notifications from ‘questions’ asked within a SharePoint online list, routed to the appropriate user by choice column? The user would then update the list with answers to the submitter’s question. I need to create views as well so the submitter can not see the internal back and forth with providing answers. I tried power automate using a switch but need the emails to link back to the list /questions that only apply to that team member (also thinking view here?)

I've successfully deployed Automate using the instructions here: https://enfoboost.com/blog/connectwise-automate-intune-deployment

However now that I'm trying to add the app to AutoPilot as a required install it consistently fails detection. I tried all three detection methods listed in the article but it fails every time. Has anyone been able to successfully do this?

I'm trying to create a pod. I started with the sample code but it doesn't seem to function. Off the bat, I noticed that the port number in the onReady function was incorrect so I've changed that to 8088.

With some console logging I see that the API creation call is firing but none of the fields populate when pressing the buttons. The API calls seem to be made, I receive this in my console:

ConnectWiseHostedAPI: posting message {"hosted_request":"refreshScreen"} ConnectWiseHostedAPI.1.0.js:133

ConnectWiseHostedAPI: posting message {"hosted_request":"getMemberAuthentication"}

Is the sample code no longer functional or am I doing something obviously wrong?

Thanks dave

I've got a bunch (700) or so time sheets for ex-employees that never got submitted. We've been really lazy about that and wanting to get better about closing out timesheets. What's the easiest way to close out those time sheets when the employee doesn't exist anymore. From approvals you can only send email reminders. I can click into the time sheet and submit but I'd sure hate to do that 700 times.