r/ConnectWise

Getting a environment cleaned up, and receiving vulnerability alerts on libcurl CVE-2026-10536. In tracing the library, it appears to be tied to the vulnerability scanner itself. Our cloud instance is all up-to-date, so unsure if this is a known issue, or if we are missing something. Anyone else experience this?

C:\Program Files (x86)\ITSPlatform\plugin\scap\vulnerability-scanner\scanner\libcurl.dll Version 8.18.0 (CVE-2026-10536)

I've been dealing with intermittent slowness on our cloud hosted ConnectWise Manage (PSA) instance for the past two to three weeks.

I've opened a support ticket and while we can sometimes reproduce the issue while support is watching, normally the problem comes and goes enough that they say the issue is resolved.

I asked if we could have our instance rebooted, they said no. I guess there are multiple instances running on each VM, so they won't do that.

I asked if we could have our instance's resources increased. They said no.

My guess is that they have overprovisioned our instance and this won't be resolved until they reallocate resources or move us to a less busy VM.

Has anyone had any luck getting this resolved?

Curious if anyone here has had success using Claude (or similar AI tools) to automate repetitive work in ConnectWise or other legacy platforms — especially report generation.

A few things I'm wondering about:

• Are you using it to pull data and generate client-facing or internal reports automatically?
• Any integration approach that worked well (API, browser automation, scripting, etc.)?
• How much manual cleanup is still needed vs. fully automated?
• Any gotchas with legacy software that doesn't have modern APIs?

Would love to hear real-world experiences, good or bad, before I go down this path myself. Thanks!

I don't know if anyone's aware of this threat, but I've gotten at least 4 of these calls from my residential clients in the past week. They get an email pretending to be a zoom link or an Adobe update, they click on it, and voila, ScreenConnect is installed and a bad guy immediately logs on to their bank account and takes their money.

I'm alerting the banks in my area and all my clients. Is anybody at ScreenConnect aware of this silent installer mode? Is anybody doing anything about this?

It’s that we can facilitate diagnosis and execution on almost any type of ticket, without replacing the models we already trust, and without running our MSP brain on someone else’s AI agent cloud.

A lot of tools try to win by shipping their own closed agent. Cool demo. Then you live inside their world, on their subscription, under their constraints.

That’s not what we wanted.

We wanted something that fills the gaps in the agents we already use (Claude Fable 5, GPT 5.6 Sol, Grok 4.5) so those models can operate cleanly across the ConnectWise stack, not just chat about it.

And just as important: it operates using our own subscriptions. No black-box “AI agent” running someone else’s cloud as the real product.
No forced dependency on a vendor-hosted brain for day-to-day ops.

We still have a few spots left in our private beta.

• Apply at pulsatrix.ca (pulsatrix.ca)
• Or wait for the public beta coming soon

#Connectwise #IA #Fable5 #MSP #Grok45 #GPT56Sol #GPT #MSSP #Workflow #Pulsatrix #Automation