r/ConvergePH

Sobrang nakakafrustrate. I have commented on this before pero talagang pababa ang quality ng service ni Converge. Subscriber na kami since 2018 pero this year, wala pa sa kalahati ng taon 3 times na LOS sila. Nagumpisa ito 2023, first LOS namin na once lang pero dahil pa ito sa sumabit sa truck ung linya sa labas. Last year, 5 times. Ilang beses pa kaya this year. Haay Converge. Sana naman wag ka sumunod sa landas ni PLDC.

PS ang pakunswelo lang, may ganyan na update si Converge at kapag nabalik na.

We have lost our internet connection on May 8, May 20 na pero still haven't resolved it. A pole fell on the other side, then Meralco did it, they cut the wires on the other side, and the internet line was also connected, then when I called Converge, a technician came to troubleshoot. They said it was a connection problem and I called, chatted and emailed EVERYDAY. Up until now, nothing has happened and our neighbor was already connected earlier because they said they were connecting to a different box, so that's why. Customer support only says escalated with "major follow up" and usually just copy paste responses through chat or email.

What they told us was that if the line is down, it's faster to just apply for a new connection than to fix it. That's how they'll connect it to a different box. It seems like the process is a bit biased because they say it can be connected the same day, even today, as long as you fill out the application form. I just hate that the connection is quick before the name/contract is installed but when it comes to repairs, it's like I have to beg and shed tears just to have someone check and even take days to fix. Converge is literally fcked up planning to switch to pldt or sky fiber at this point.

Good day everyone. Currently sa new subdivision na lilipatan ko puro 3rd party internet (IICS, sekyur link, mitztian, ale fiber) palang meron at si converge palang yung kilalang nakapasok. Wfh ako at hindi ko alam kung alin ang dapat piliin. Malakas signal sa globe/tm pero i need strong wired internet since pang backup lang ung prepaid. Dahil sa bad reviews na nababasa ko kay converge at hesitant din ako sa mga 3rd party internet sino ba sa tingin nyo mas better? TIA

maya't-maya akong nagfofollow up sa converge regarding sa issue namin since 2 weeks na kaming walang internet. for the past few days they have been telling me na fiber optic issue, but the fiber cable has been changed over 4 times already this year.

now they are telling me na yung mismong box na nila may problema, and still there's no timeframe regarding this.

fuckass converge isa't kalahati kayong tanga na walang maayos na service. csr niyo puro spiel lang at acknowledgement, but no resolution. absolutely horrendous

Grabe! Buong Subdivision namin dito sa SJDM Bulacan walang connection. May outage ba sa SJDM Bulacan?

I upgraded my Sky TV plan from Standard to Premium, and the billing was already updated to the Premium rate. The problem is that the channel lineup still hasn’t changed. Most of the channels are still the same as the Standard plan, while several Premium channels are either missing, unavailable, or showing no signal.

I already tried rebooting the TV box and checking the connection multiple times, but the issue is still ongoing. It’s frustrating getting billed for Premium service when the Premium channels aren’t even accessible yet.

Customer support confirmed that the upgrade is already active on my account, but the actual channels say otherwise. Has anyone experienced the same thing? How long did it take before the Premium channels became available?

nag email sakin si converge with the "ISOLATED" and naghihingi ng location, ano ba yung internal definition nila ng ISOLATED sa ticketing system nila?

Need insights po: thru what channel do you contact converge customer service and how fast po sila mag respond?

Also how is you experience sa site visit ng technician? Was informed our modem is offline due to a fiber issue and was given a ticket reference # for an onsite visit

what’s up guys! may idea ba kayo if paano magpa-relocate ng internet from converge and how much yung fee if may babayaran man?

I've been trying to pay my bills for days with my bank card but it keeps failing. I've tried multiple days but its the same problem "payment failed"

Is there a problem with their payment system? I just want to pay my bills

Just checking if other users are also experiencing issues? Sabi kasi ng support sa poste daw namin prob. Mahina daw powe from poste to modem. But medyo doubtful ako lol. Baka outage lang.

Kanina Red LOS light. Ngayon may light naman yung PON pero walang connection.

No internet Molino II Bacoor Area sa inyo rin ba?

Sudden red LOS on my end. Did anyone from this area lose wifi also?

Curious, what's your backup provider whenever you get LOS all of a sudden?
By backup, I meant a reliable one when you can still do either the same thing on it or at the very least you could still do work with it.

Is your backup provider wireless?
Or, wired?

Is it on Postpaid?
or, prepaid?

Thanks for sharing in advance.