r/ConvergePH

Hii, kami lang ba walang internet here at sampaloc? Near FEU, recently lang nawala but all leds are green naman huhu

Two weeks ago pa ako nagfollowup at hanggang ngayon wala pa yung modem at yung tv box. Last month pa ako nag-upgrade at di ko alam na automatic yung charge kahit wala pang upgrade na nangyayari.

Di naman ako atat mag-upgrade ng speed kaso unfair na in-upgrade na nila yung billing. Sabi yun daw talaga ang policy nila at irerefund lang nila pag nadeliver na yung modem.

Ngayon di ako makatawag dahil daw sa "system upgrade". Nakakafrustrate, parang gusto ko na lang ipaputol at lumipat sa PLDT o Globe.

mag 2 weeks na kasi kaming walang internet.

Mag 4 days na kaming walang wifi due to this issue. Tinawagan na namin ang customer service every morning and every afternoon, pero laging sinasabi “Will follow up po,” and “Possible naman po na maayos today ito ng technician namin.” Pero hanggang ngayon WALA.

Perwisyo na ‘to sobra pero yung fam naman namin and kapitbahay namin dito converge din wala namang issue. Bro 🫪

Anyone from Taguig here experiencing the same issue?

Since July 1 wala kami internet. Nakakailang tawag nako, pumunta pa sa office nila pero wala technician na nag aayos. Ano mangyayari if diko bayaran bill? May lock in period ako 2 years, kaka 1 year palang.

Wala pa rin kami internet until now. May cs ticket and may email nako nareceive na scheduled yung repair pero wala naman pumupunta. Reported to 8888 wala pa din pumuputang technician. Galing nako sa business center kahapon, yung cs na nandun mukang walang alam sa ginagawa nya.

Pano po ba maayos to? Dami ko na kaka follow up

Recently lang kami nag pa install ng Bida, and now wala net kanina pang umaga. Does this happen often? Need kasi ng internet sa bahay at all times. And I'm thinking if this persist icancel ko nalang yung Bida wifi. Free installation siya, may babayaran bang fees if hindi na kami magpatuloy sa Bida?

I upgraded my plan to Netflix 2298 on May 1, 2026. And now I did not receive any activation emails and a box. Reached out to their customer service but they were trash. They told me the goods were already delivered but in fact they weren’t at all. Wtf is going on lol. Im paying for Netflix without even using it 🙄. I might consider abandoning them since customer service has abandoned my concern. Mind you, I have been a customer for 10 years now. UAS pa ba naghahandle ng Converge? Sinong executive pwede i reach out doon para naman ma train nila agents nila.

I called the cs via click2call yesterday since a sudden red blinking los happened. The agent told me that they weren't able to give the exact date when the connection will be fixed because they dont have any information due to system upgrade as well. I look on their facebook and X and the last announcement of system upgrade is july 2.

Is the system upgrade already finish or still on going?

May converge pa ba? Walang macontact, walang info sa outage. Disappointing and frustrating.

Hello, converge user here but for the past few days we don't have no WiFi even though the Tennant below us who also use converge regain their WiFi in day 1 we have contacted multiple media account, emails and calling telling us that they would send someone over, but no one came, today the support has ignored our plea and asking for help at this point we are finding other brand of WiFi to use, hopefully if there's anyone in this thread that can help us we wouldn't have to

Tldr: no WiFi for a week, no show help, might find other brand if no help

Frustrating that when i called she said System is
Down So we cannot check what the issue is. Refused to transfer me to her manager

kamote

Pinapaputol ko na connection ko since June 19 pa walang internet at hindi pa rin naayos. Nakapagpakabit ng ako ng ibang ISP. Naipasa ko na lahat ng hinihingi nilang requirements at giniguilt trip pa nila ako sa call at email kahit sabi kong sure na ako dahil bulok yung service nila at lagi lang nilang sinasabi for approval na daw. A week after wala pa ring balita sa cancellation ko kada tawag ko laging for approval and then ngayung araw nakatanggap ako ng bill for the whole month of July. Na email ko na NTC pero parang wala rin nangyayare at putang ina nyo Converge napakapulok ng service nyo nagkaroon nalang ulit ng outage sa area namin hindi nyo talaga naayos tapos papahirapan nyo ako magpacancel ng account at tuloy tuloy yung billing ko? Ano to gaguhan??

Planning to upgrade to this offer since ₱9 lang on the initial upgrade + 99 (1599) sa recurring bill. I have a few questions lang for those who availed this promo:

-Kapag ba nag upgrade to Super FiberX Max, papalitan din yung router?

-May downtime ba during upgrade?

-Sa SkyTV standard, magbibigay ba sila ng modem?

-What is Xperience Hub and how to utilize it?

-Ano meron sa BlastTV?

I’m located in QC, near SM North area.

Hello! Halos 5 yrs na kami kay converge ngayon lang nagkaproblema. Need po bang bayaran mga technician? Magkano po kaya?

Anyone else?

Hello, guys. Share ko lang ang chika sa akin ng sales agent na nag-help sa akin magkabit ng internet regarding hindi pagtapos ng contract na 24-month lock in period.

Nagpakabit ako ng Converge this June 2026 lang tas ngayong July, biglang need ko lumipat sa ibang apartment due to unwanted circumstances sa buhay. As in overnight biglaan gano'ng level. Walang kaabog-abog.

Nagbasa ako ng experiences ng iba online and tinanggap ko nang need ko pa rin bayaran 'yung monthly bill up to 2 yrs para walang issue UNTIL kinontak ko 'yung Converge agent na nag-process ng installation ko. I asked for his advice kasi mejo naanxia ang accla.

He called me and advised me. Here are his advices:

1. Huwag ko raw bayaran 'yung remaining bills and termination fee. Dedmahin ko lang daw kasi masasayang daw pera ko since hindi ko naman magagamit. Maba-blacklist lang daw ako sa Converge. Siya raw, blacklisted siya mismo sa lahat ng telco kasi hindi siya nakabayad nang maayos noon due to mga pagsubok sa buhay tas a decade na rin daw iyon.

He said, "Oh, ma'am, nandito pa rin ako ngayon. Buhay na buhay!" HAHAHAHA

2. Pwede raw makabitan ulit ng Converge if gagamit ka ng ibang name and ID like kasama mo sa bahay. Makakapagpakabit din sa ibang ISP kasi sa Converge ka lang naman blacklisted.

3. Kapag may tumawag daw na collection agency, attorney, kahit sino pa raw, DEDMAHIN LANG!

"Ma'am, kapag wala sa phone book mo, huwag mo sasagutin." HAHAHAHAHAHA

4. Hindi raw kokontakin ni Converge ang friends or family ('yung gaya ng ginagawa ng mga OLA kapag hindi ka pa bayad sa utang).

5. Possible ipalipat 'yung installation sa new place mo PERO matagal and may Php 3k na installation fee. Sabi ko, willing ako sa option na 'to pero maha-hassle lang daw ako so hayaan ko na lang daw talaga HAHAHAHAHA

6. Re credit score, idk. Hindi ko na-ask, eh.

7. Itabi ko lang daw 'yung modem and anik anik ng WiFi. Sinu-surrender kasi siya sa Converge talaga. Itabi ko raw para in case magamit ko pa sa future (how??? eh maba-blacklist ngani HAHAHAHA)

Kayo? Ano experience ninyo sa ganitong case?

https://preview.redd.it/4rhjtlajkjah1.png?width=753&format=png&auto=webp&s=c6435a494dff3a6d942f0cebd60abdd8a251eff5

LoS last Sunday then they announced this. What to do? CS is down. 🫠