r/Crypto_com

It's race weekend at the Formula 1® British Grand Prix. Who's ready for the grid?

Hey Crypto.com fam! Another huge week packed with exciting developments across the platform. Whether you're been around for years or just getting started, there's a lot to be hyped about. Here is the rundown:

Main Updates:

• Cronos just leveled up big time: Native USDC, EURC, and CCTP are now live (first chain to support all three at once). Plus, native USDC deposit&withdrawls are now enabled in the Crypto.com App and crypto.com Exchange, a big boost for the upcoming Cronos App rollout.
• New Token Listings: AIGENSYN and others are now available on App & Exchange with Limit Orders support.
• ONDO & SEI contracts added to Strike Options. Token Migrations Completed: Aergo → HPP and TON → GRAM swaps finished: you can now trade the new tokens.
• Exchange Leadership: Iskandar Vanblarcum appointed as Managing Director of Crypto.com Exchange. Strong move!
• 10 years Anniversary - Can you believe crypto.com is turning 10 years old?! Huge milestone for the whole team and community. 🎉
• More trading power: Limit Orders now expanded to 330+ tokens!

What do you guys think, which update are you most excited about? Are you planning to try out the new Cronos features, or celebrating 10 year anniversary with us?

Drop your thoughts below, I'd love to hear from the community! 👇

Let's keep building together!

To everyone who believed, built, and grew with us — thank you. This milestone belongs to all of us.

The first decade was just the beginning. We’re confident that our next chapter will be bigger, bolder, and as always, it starts with you, #CROFam

It’s time to own your growth with Crypto․com.

I have lost access to my email due to talk talk changing the way they work their email services.

Meaning I can’t access my account on crypto.com

I asked customer service to update my email to my new gmail one and I just can’t get a straight answer from them.

My mobile is the same as original so shouldn’t be that hard.

Had a very convincing series of phone calls with a phishing artist. This guy called twice in a row, which sounded like emergency. Spoke very pleasant British English. Told me that he's from cro security team and there's suspicious activity on my account, he then sent me an email, in email I had to confirm that the activity wasn't made by me. He then requested a password change on my account(with ought me knowing) and then asked me to provide him with the email code to "verify the information" this triggered all warning protocols in my head(couple of beers probably didn't help those being triggered earlier) and I went into app which showed me in BOLD RED 😅 THAT IF SOMEONE IS ON THE PHONE WITH YOU RIGHT NOW ITS NOT US!!! So I hanged up and blocked the phone number.

Be careful out there, that guy was quite convincing!

I had to RMA my pixel 9 a bit ago got a 10 in its place, so of course it had none of my old data on it. Today I went to make a purchase using my USDC, and my old passkey that was on my 9 still shows in the app so I couldnt do it. It just gave an error about the passkey was not available (make sense since it was never on this phone).

Yesterday:

So I went to the settings to add a new one...I couldn't because it wanted my passcode that didn't exist. So naturally I went to support, clicked chat now. I told the guy that I needed the passkey removed from my account, told him what was going on.

As you can see in the picture, he thought I meant passcode...after letting him know it was the passkey, not code I had issues with and explaining it, specifically stating its not the code to unlock the app and such I am having issues with, but the passkey.

He gave no acknowledgement that he understood. He just said, I already did that please wait. So again, I kindly asked are you sure we are on the same page? He again said I put in a ticket. I already told you.

So I waited and waited....all while missing out on the purchase I was trying to make (Due to this I lost the ability to buy the purchase I was trying to make as it was a time bid.)

When he came back. He said it was done...and linked the instructions page on how to change my passcode.

Today:

3rd agent and phone support (should have called 1st, now I know) I finally have had the passkey removed. All the online agents did was show me how to change my passcode.

I dont get why crypto.com doesn't hire people who have a better grasp on the language for the area they are supporting. I have had many many issues with them, and the higher tiers with their own "dedicated support" seems to be worse then the general support.

Has anyone else had issue? What gets you the best results when working with their support

1-833-713-4986 (Answering Onchain wallet support )

1-872-347-2919 (Answering Coinbase wallet support )

1-310-526-8659 (Answering Crypto.com support )

1-323-554-0203 (Answering Crypto.com support )

1-866-905-1623 (Answering Coinbase wallet support )

I lost my Crypto.com card and disputed a transaction. My card was frozen last week. I'm trying to get in touch with customer support to find out how I can have a new card issued (at least on the app first) so that I can make online payments with the balance on the card.

Every time I use support, I get the AI responses. Then when the AI says I will speak to a specialist, and no specialist has got in touch all day. This process has repeated Sunday, Monday, and now again Tuesday. Is there any way to actually get in touch with a human at customer support? I never used to have issues like this (3+ days of waiting to hear back from a human).

Thanks