Question regarding refunds
Hello, we were originally scheduled to travel earlier this year to RM and had to cancel due to various reasons. Paid the penalty as per the rules and was told refund would come in 30 days. It is now close to 120 days and still no refund. Spoke to them few times and every time they say it will be processed soon. What the heck is this - thousands of dollars stuck with them and no clarity when we will receive this.
Has anyone else experienced this? What has been your experience with refunds. We have been few times, this is our first cancellation and experience has been frustrating to say the least.