Title:
Six months ago I upgraded from a Roborock Curve, hoping for better cleaning. Instead I’ve been stuck troubleshooting nonstop. I maintain my robot pretty well and cleaned the sensors wash boards and played around with the settings as well making sure nothing is blocking my vinyl floors. It’s a 1300 ft.² room that I m trying to automate cleaning for every night using the clean genius setting. I have a few area rugs, but besides that it’s a very basic and open space with no blocking toys or anything. My Roborock curve did fine in this area and didn’t take as long to clean as it did.

The issues, in order:
Corrupted maps — robot refuses to leave its starting room. House is cleaned nightly, floors are clear, robot is maintained on schedule. Nothing physical is blocking it. I have deleted and re-created Maps 3 or four times now in the last few months since I got it.

Additionally, it would leave crumbs and take nine hours to clean overnight on the clean genius setting.

“Fixed” it with a firmware update — support pushed an upgrade, which solved nothing and introduced new problems:

Adnormal water in the washboard/mop plate constantly. I cleaned the water base a few times but it keeps happening.

Support experience: Every ticket gets the same shallow response from the technical team after reviewing the logs ..they check one night’s logs, declare the mop “working fine,” and suggest blocked sensors or a dirty filter. Both already ruled out. No deeper diagnostic, no escalation.

Where I’m at: Paid a premium price expecting a step up from Roborock and got a less reliable robot with more manual babysitting.

Wondering if:
Others with this model hit the same mop/rug/water issues

Anyone got Dreame to actually escalate past tier-1 support

This is a hardware defect worth pushing for a replacement/refund instead

Would rather not go back to manually vacuuming rugs every time it face-plants at the threshold. Any advice appreciated.

And when did with these issues would have been done?

I have a new l50 ultra for over a month. It's been great. The only issue I have is often when I open tbt app to start a cleaning cycle it says "device is offline" when the device is most definitely online. In perfect WiFi signal and the LEDs are on the device and charger. What could be causing this? It's driving me insane!

Hiya!

I have been using the matrix 10 for about 2 months now. All worked well so far. But recently a problem appeared that i dont know how to handle. I start the cleaning with a shortcut. It starts, does the first room, then goes to swap the mops, remives the ones he used, the station delivers the new mops, and then the robot just sits there. It does not pick up the mops and does not continue with the other rooms. It is repeatable. I am on the latest firmware.

Robot is clean, no visible problems of any kind.

Any help is greatly appreciated.

Thanks

Use it for almost 2 years now, and it just works. Easy to maintain, good result, 100% happy.

Does the company have a good privacy policy? Do they keep LiDar maps/floor plans of our spaces?

The title, literally.

I can't see $250 for what appears to be a plastic tank.

So it turns out my Dreame GoVac 400 automatically deleted my mapping on and won’t run on schedule. In the last week or so I had noticed it was going to areas not indicated in the map (for example, it would come vacuum the bedroom halfway while it running a scheduled vacuum task in the kitchen)

What could be happening? Device is 1 year and 1 week old.

I purchased a Dreame L50 Pro Ultra for 1000 Euros and was initially very satisfied with the device. It cleaned my apartment really good and did not cause any issue.

After approximately one year, I updated the firmware (now it's on firmware 4.3.9_1911) of the device and suddenly the mopping was not working anymore.

I tried pinpointing the issue and found out the water from the dock is not being pumped to the robot. At the end it was easy to figure this out as I started the mop-washing and only the mopping function by setting the wetness to the highest setting. In both cases, no water was pumped to the base to the robot and the robot "mopped" through my apartment with dry mops.

During my phone call with the Dreame EU support, I explained them everything in detail. They wanted me to write them additionally an e-mail. So I sent them a message, describing everything in detail again, including pictures and videos. During my research, I found out that reinstalling the firmware might solve the issue. So I also asked them to just push the same firmware again onto my robot, but they declined.

Their tech recommended me to send the robot+base to their repair center. This was quite a hassle for me as I work in sales (I am mostly on the road) in completely different city than where my family lives. So I reluctantly agreed and stayed half a day at home for the courier to pick up the package.

After one month, I received my robot back again and you know what they have done? They just replaced some parts on the robot, claimed to have done an extensive function test and sent it back...

Of course the mopping function still does not work and no water is being pumped to the robot.

I contacted them again and they offered me a 20 Euro voucher for my hassle? Are you serious Dreame?

I asked them to send a video of the "extensive function test" conducted, but they won't answer to that. They simply say: "please send the device again for repair".

So anyone looking to buy a Dreame: The device itself works well but god forbid something does not work. Then you are exposed to their customer support which is a not a dream, but rather a nightmare and I don't wish anyone these hassles. Especially at this price point.

Does anyone know how to reinstall the firmware onto the device? I tried and soft- and hard reset before sending it for repair, but this did not help.

Hello;
Since this robot is pretty new, is there any owner here ? Any review / feedback ?

Hi, I have been using the Dreame X50 Ultra for the last 6 months and it was working perfectly from the beginning, yet it slowly became annoying and dumb in the last months.

Does anybody else have these issues I listed below or know if there is a possible fix? Otherwise, I will have to get a new vacuum cleaner...

Bumping into every obstacle

Dreame has been marketing the obstruction recognition capabilities like crazy. The vacuum cleaner casually runs over or bumps into every obstacle.

The vacuum always detected the laundry rack on the ground. Now it detects it, shows it in the app, yet still bumps into it - and it falls right on the vacuum cleaner.

It was not even able to detect a solid board that was leaning on the wall - it just straight pushed it until it fell on it again...

Does it not have LiDAR and "AI Camera"? Why does it bump into the obstacle even if it is detected and screenshotted in the app!

The widget is not refreshing

The widget on android shows that it was refreshed a few seconds ago, yet the data is incorrect. For example, widget says that the vacuum is washing mop, whilst it is already done cleaning and the mop is dried and even sanitized... I removed battery restrictions from the app and allowed it to run in the background - no success.

Vacuum shows as offline

The vacuum cleaner and the station are literally next to the router, yet I cannot access it in the app for some reason. The app has to be restarted multiple times before the vacuum cleaner shows as online.

Ignoring and making up thresholds

I have a 3 cm threshold that has a sharp edge. It was detected by vacuum cleaner and it always went over it perfectly. For the last months, it stops before the threshold, backs up a bit and then slams into the threshold at full speed before trying to climb over it.

And the other extreme is that the vacuum thinks that there is a threshold even though there is a few mm high transition strip that it can go over normally. I manually removed the threshold from the app - no help. It always uses its legs and slams right into the toilet ceramics. Sometimes it decides that there really is no threshold and goes to the toilet without any issue...

Not cleaning corners / near the straight walls

Tried both with collision-Avoidance mode on/off.

The vacuum simply decides that it will not clean the corners or near the walls for some reason. Even if the wall is perfectly straight and the corner is perfect 90 degrees. After a few weeks, I can see exactly what spots it is not cleaning.

Detecting rooms when there are not any

I have a closet, yet Dreame detects that there is another room behind it - literally makes me feel like there is Narnia - why is that? There is a mirror on the closet, but there are other mirrors in the house and it has no issues with them. It is annoying to remove / remap after every cleaning...

To sum it up, I don't really get why Dreame has a premium product with so many issues and the support does literally nothing as well as the developers - the vacuum did not receive any update for months. I also had to warranty claim the first piece as it was making weird water-boiling sounds immediately after unpacking.

Thank you very much!